Terms And Conditions

Welcome to OOUCHH (“we”, “us”, or “our”)! These terms and conditions (the “Terms”) govern your use of our website located at oouchh.com (the “Website”) and the purchase of any products offered through the Website (the “Products”). By using the Website or purchasing any Products, you agree to be bound by these Terms. If you do not agree to these Terms, you should not use the Website or purchase any Products.

By accessing this website we assume you accept these terms and conditions. Do not continue to use ooucch.com if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: “Client”, “You” and “Your” refers to you, the person log on this website and compliant to the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of United States. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore as referring to same.


1. Introduction

Welcome to OOUCHH (the “Website”). By accessing and using the Website, you agree to be bound by these terms and conditions (“Terms”). If you do not agree to these Terms, please do not use the Website.


2. Ordering and Shipping

When you place an order on the Website, you agree to purchase the items selected and authorise us to charge the total amount to your payment method. We use a third-party dropshipping provider to fulfil all orders. Please note that shipping times may vary, and we are not responsible for any delays or errors caused by the shipping provider. Once your order has been shipped, we will provide you with a tracking number.


3. Returns and Refunds

We want you to be satisfied with your purchase, so we offer a 15-day return policy for any unused Products. To be eligible for a return, the Product must be in its original condition and packaging. You are responsible for the cost of returning the Product, and we recommend that you use a trackable shipping method. Once we receive your return, we will issue a refund to your original payment method. To initiate a return, please contact us at hello@oouchh.com. Please note that the customer is responsible for the cost of return shipping. Once we receive your returned item, we will issue a refund to the payment method used for the original purchase.


4. Intellectual Property

All content on the Website, including text, graphics, logos, images, and software, is owned by OOUCHH or our partners and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our prior written consent.


5. Disclaimer of Warranties and Limitation of Liability

The Website and all content, products, and services provided on the Website are provided on an “as is” and “as available” basis without any representations or warranties of any kind, express or implied. OOUCHH disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. In no event shall OOUCHH or its partners be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in any way connected with the use of the Website or the products and services provided on the Website. To the fullest extent permitted by law, we shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our Website or Products, including but not limited to loss of profits, business interruption, or loss of data. Our liability for any claims arising from the use of our Website or Products shall be limited to the total amount paid by you for the Products in question.


6. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland in the United States. Any disputes arising out of or in connection with these Terms shall be resolved exclusively in the courts of Maryland.


7. Amendments

We reserve the right to modify these Terms at any time without prior notice. By continuing to use the Website after such modifications, you agree to be bound by the modified Terms.


8. Payment Terms

Payment for all orders must be made at the time of purchase. We accept Visa, Mastercard, American Express, Discover, Google Pay, and Apple Pay, and all transactions are processed through a secure payment gateway (Stripe). Please note that you may be subject to fees charged by your card issuer or payment provider.


9. Product Information and Pricing

We make every effort to provide accurate and complete product descriptions, including any warranties or guarantees offered by the manufacturer. Prices for all Products are listed in US dollars and are subject to change without notice. All prices are exclusive of any applicable taxes or fees, which will be added to your order total at checkout.


10. User Conduct

You agree to use our Website and Products only for lawful purposes and in a manner that does not infringe upon the rights of others. You may not use our Website or Products to engage in any illegal, fraudulent, or harmful activities, or to transmit any unlawful, defamatory, or obscene content. We reserve the right to terminate your access to our Website or Products if you violate these Terms or engage in any prohibited activities.


11. Privacy Policy

We take your privacy seriously and are committed to protecting your personal information. Our privacy policy outlines how we collect, use, and protect your information when you use our Website or Products. By using our Website or Products, you agree to our privacy policy.